The Intervening Effect of Interpersonal Trust on The Relationship Between Multiple Measured-Based Performanced Evaluation and Job-Related Tension

Siti Fathonah, Mahfud Sholihin

Abstract


This study examines the effect of the use of multiple performance measures (a combination of financial and non-financial measures) in performance evaluations on subordinates’ job-related tension. Specifically, this study investigates whether the effect of such measures is indirect through interpersonal trust. This study hypothesizes that the relationship between multiple measures-based performance evaluation and subordinates’ job-related tension is indirect through subordinates’ interpersonal trust towards their superiors. The results, based on a sample of 70 managers, support the expectation that the use of a mix of financial and non-financial measures in performance evaluations has no direct effect on subordinates’ job-related tension.  Instead, the effect of such a mix of performance measures on subordinates’ job-related tension is indirect through interpersonal trust.

Keywords


Interpersonal trust; Job-related tension; Multiple performance measures; Performance evaluation.



DOI: http://doi.org/10.33312/ijar.109

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ISSN 2086-6887 (Print)
ISSN 2655 - 1748 (online)

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